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AI sales agent for small business

Updated 1 October 2026 · Pludor team · 2 sources

An AI sales agent does the follow-up work that closes sales: it answers buyers' questions quickly from your products and business knowledge, replies to comments that ask "how much?", reminds people who started an order but did not pay, re-engages leads that went quiet and sends a payment link when someone is ready. On Pludor these run inside your store's inbox and automations.

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An AI sales agent does the follow-up work that closes sales: it answers buyers' questions quickly from your products and business knowledge, replies to comments that ask "how much?", reminds people who started an order but did not pay, re-engages leads that went quiet and sends a payment link when someone is ready. On Pludor these run inside your store's inbox and automations.

What you need

  • Where it sells: SMS, WhatsApp, Instagram and Messenger (once connected), comments, email and your store chat
  • What it does: Answers from your store data, auto-replies to comment keywords, follows up stale leads and abandoned orders, sends payment links
  • You stay in control: Suggested replies you approve, or Auto-Send; rate limits on every automation
  • Cost: 100 AI replies and 200 automation runs free each month, then credits (1 credit = 1 cent)

Beginner mistakes to avoid

  • It sells from what you give it - your products, prices and business knowledge. It will not invent offers.
  • WhatsApp, Instagram and Messenger replies need those accounts connected; each network's own rules apply.
  • Automations send within the rate limits you set and respect opt-outs.
  • Past the monthly free amount replies and automation runs use credits; if credits run out, AI replies pause and you are told.

How to do it

How to switch it on

  1. Open a free store: Your products and prices become what the agent sells from.
  2. Add business knowledge: Delivery, returns, sizes, hours - the answers buyers ask for.
  3. Connect your channels: WhatsApp by verification code or Meta Cloud; Instagram and Messenger with Facebook; SMS on a Pludor number.
  4. Choose how much it does alone: Start with suggested replies, then turn on Auto-Send and automations when you trust it.

Common questions

What is an AI sales agent and how does it work for a small business?

It's software that handles the follow-up work that closes sales: answering buyers' questions from your products and business knowledge, replying to "how much?" comments, reminding people who started an order but didn't pay, and sending a payment link when someone is ready. On Pludor it runs inside your store's inbox and automations, so it sells from your actual catalog and prices.

How much does an AI sales agent cost?

On Pludor, the first 100 AI replies and 200 automation runs each month are free; past that you pay with credits, where 1 credit = 1 cent. New stores also get 500 free credits, and your store, checkout and orders never switch off for lack of credit. Optional monthly plans bundle more credits and lower fees.

Can an AI sales agent reply to Instagram and Facebook comments automatically?

Yes. On Pludor, comment keyword automations reply to the words you choose, like "price?", either on all posts or one specific post, once your Instagram or Facebook account is connected. You pick the keywords and the reply, so it stays on message.

Will the AI send messages to my customers without me checking them first?

Only if you turn on Auto-Send. By default, Pludor's AI suggests replies in your inbox that you approve before they go out. When you trust it, you can switch on Auto-Send and set rate limits on every automation so it never over-messages anyone.

How do I follow up on orders that were never paid, like cash on delivery?

Set up an automatic reminder for unpaid orders. On Pludor, Nudges list unpaid orders older than the number of hours you choose and send a reminder from a template, so you stop chasing them by hand. Automations also follow up orders stuck in New or Confirmed.

Can an AI sales agent collect payment from a customer?

It can send a checkout link for a custom item and price, and the customer pays by card or wallet through your store checkout. On Pludor this is done with Quick Invoices - you create the item, send the link, and the sale closes without a back-and-forth.

How do I set up an AI agent that answers customer questions on WhatsApp?

Connect your WhatsApp Business number - on Pludor this is done by verification code or Meta Cloud - then add your business knowledge like delivery, returns, sizes and hours so the agent answers from real facts. The AI Text Concierge then answers WhatsApp messages from that knowledge, and you can review everything in one inbox.

Is an AI sales agent safe to use? Will it make up discounts or policies?

A well-built one only answers from the data you give it. Pludor's agent answers from your products and the knowledge you enter and will not invent discounts, delivery dates or policies. Automations respect opt-outs and each channel's sending rules, and you can see every message it sent in the automation log.

How is an AI sales agent different from ManyChat or GoHighLevel?

ManyChat and GoHighLevel focus on chat and DM automation; Pludor connects the AI directly to your store, checkout and product catalog, so it can answer catalog questions and send payment links, not just messages. Everything lands in one inbox instead of juggling a chatbot tool, a DM tool and an email tool. Pludor's site has side-by-side comparisons of each if you're deciding.

Can an AI agent follow up with leads who went quiet or old customers who stopped buying?

Yes - that's one of its core jobs. On Pludor, everyone who messages but hasn't ordered goes into a Leads pipeline, and store automations re-engage stale leads automatically. Win-back, order-again and re-engagement emails go out on schedule, with an optional discount to bring past customers back.

Can an AI sales agent reply to Instagram comments?

Yes - comment keyword automations reply to the words you choose, on all posts or a specific post, once Instagram is connected.

Will it send messages without me checking?

Only if you switch on Auto-Send. By default it suggests replies you approve.

Can it collect payment?

It can send a checkout link for a custom item and price; the customer pays by card or wallet through your store.

Does it follow up leads?

Yes - store automations re-engage stale leads and orders stuck in New or Confirmed, and nudges remind unpaid orders.

How much does it cost?

The first 100 AI replies and 200 automation runs each month are free; after that it uses credits (1 credit = 1 cent).

Is an AI sales agent the same as an AI sales assistant or AI sales rep?

The names overlap. On Pludor it is one set of tools: AI replies that answer buyers, automations that follow up, and payment links that close the sale.

Can an AI agent sell products on its own?

It answers questions and sends a checkout link; the customer pays through your store checkout. With Auto-Send on it does this without you, within the rules and knowledge you set.

Going further: scale and grow

Keeping it honest

Array

Doing this on Pludor

Pludor gives independent businesses and creators the tools the giants have - store, POS, AI receptionist, AI Studio, live selling and a marketplace.

Pludor at a glance

Where it sells
SMS, WhatsApp, Instagram and Messenger (once connected), comments, email and your store chat
What it does
Answers from your store data, auto-replies to comment keywords, follows up stale leads and abandoned orders, sends payment links
You stay in control
Suggested replies you approve, or Auto-Send; rate limits on every automation
Cost
100 AI replies and 200 automation runs free each month, then credits (1 credit = 1 cent)

Free every month, then pay as you go

These are the same numbers the dashboard and /pricing use. Monthly plans multiply the free amounts and include credits.

What your store usesFree each monthAfter that
Store and website visits3,00010 credits per 1,000 store and website visits
Bookings302 credits per booking
AI replies100real cost x 2.5, shown before you switch it on
AI photos20real cost x 2.5, shown before you switch it on
Texts to customers20real cost x 2.5, shown before you switch it on
AI-answered calls10real cost x 2.5, shown before you switch it on
Marketing emails5001 credits per 10 marketing emails
Automation runs2001 credits per 10 automation runs
Team members2200 credits per seat a month

Limitations to know

  • It sells from what you give it - your products, prices and business knowledge. It will not invent offers.
  • WhatsApp, Instagram and Messenger replies need those accounts connected; each network's own rules apply.
  • Automations send within the rate limits you set and respect opt-outs.
  • Past the monthly free amount replies and automation runs use credits; if credits run out, AI replies pause and you are told.

Pludor features behind this

Pludor compared with other tools

Free to start - no card, no item limit. Pay only for what you use past the monthly free amounts.

Turn on my AI sales agent

Sources

  1. Pludor facts
  2. Pludor pricing

Checked 1 October 2026. Fees and rules change; follow the links for the latest.

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