Updated 1 October 2026 · Pludor team · 2 sources
An AI receptionist answers your business phone, texts and chat when you cannot, using the business knowledge you give it - hours, services, prices, service area. It answers questions, books the caller into a real slot on your calendar and logs the whole conversation so you can follow up. Pludor includes one with every free store.
An AI receptionist answers your business phone, texts and chat when you cannot, using the business knowledge you give it - hours, services, prices, service area. It answers questions, books the caller into a real slot on your calendar and logs the whole conversation so you can follow up. Pludor includes one with every free store.
It's software that answers your phone, texts and chat using the business information you give it - hours, services, prices, service area. It answers questions, books callers into real calendar slots, and logs every conversation so you can follow up. Pludor includes one with every free store.
Yes. You list your services with a length and a price or deposit, and the receptionist offers real free slots in your working hours and books them. On Pludor, bookings land in your Answering calendar, and callers who don't book go into your Leads pipeline for follow-up.
You choose its name and voice, and it speaks naturally, but it is an AI. It shouldn't be presented as a person where that matters to the caller. Being upfront is generally the safe choice for legal or regulated businesses.
Yes. You can get a business number through the platform, bring your own Twilio number, or simply forward your existing number to the AI receptionist. Many businesses forward their current number so nothing changes for callers.
A traditional answering service is a live agent reading your script and taking a message, billed per minute or per call. An AI receptionist answers immediately, 24/7, handles several calls at once, answers from your business knowledge and books appointments instead of just taking a message. For most small businesses, AI wins on cost and availability; a call centre may suit you if callers need complex human judgment.
Yes, it answers whenever a call or message comes in - 24/7 by default. If you only want cover at certain times, you can set active hours (Active From / Active Until). On Pludor, after-hours cover is on by default.
It won't invent an answer or make up prices and policies you haven't entered. It takes the caller's details so you can follow up, and the full conversation is saved in your call log. The more business knowledge you enter up front, the fewer of these situations you'll have.
Yes, once you connect your own WhatsApp Business number - by verification code or through Meta Cloud. On Pludor, the AI Text Concierge then answers WhatsApp from the same business knowledge as your calls. Instagram and Messenger can be connected too.
No - on Pludor it takes about 15 minutes: enter your business knowledge, list your services, pick a name and voice, then make a test call. You can even try it before signing up - the demo lets you describe your business and hear how it answers, with 8 free runs an hour and no account needed.
Yes. It answers whenever a call or message comes in. You can also give it active hours if you only want it to cover certain times.
Yes. List your services with a length and a price or deposit and it books callers into free slots in your working hours. Bookings appear in your Answering calendar.
You choose its name and voice. It speaks naturally, but it is an AI and should not be presented as a person where that matters to the caller.
You can get a business number through Pludor or bring your own Twilio account. Many businesses forward their existing number to it.
Yes, once you connect your own WhatsApp Business number - by verification code, or through Meta Cloud. Instagram and Messenger can be connected too.
The first 10 answered calls and 100 AI replies each month are free. After that it uses credits (1 credit = 1 cent), priced at the real call and AI cost times 2.5.
It will not invent one. It takes the caller's details so you can follow up, and the full conversation is in your call log.
They are two names for the same thing: an AI that answers your calls and messages for you. Pludor's also books appointments and logs every conversation, which a message-taking service does not.
It answers from your knowledge and books or takes details; urgent callers get whatever instruction you write, such as your own emergency number. Every call is in the call log so you can call back the urgent ones first.
Usually, because there is no person paid by the minute or hour - it answers every call around the clock and you pay as you go. A human virtual receptionist suits calls that need judgment; many businesses use AI for the rest.
Yes. It answers 24/7, so after-hours and weekend callers get answers and bookings instead of voicemail, and missed calls get a text back.
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Pludor gives independent businesses and creators the tools the giants have - store, POS, AI receptionist, AI Studio, live selling and a marketplace.
Put in your own numbers. The result is a simple estimate: missed calls x how many would have booked x what a job is worth.
On Pludor the first 10 AI-answered calls and 100 AI replies each month are free; after that they use credits at real cost x 2.5, shown before you switch it on.
Free to start - no card, no item limit. Pay only for what you use past the monthly free amounts.
Set up my AI receptionistChecked 1 October 2026. Fees and rules change; follow the links for the latest.