Updated 1 October 2026 · Pludor team · 2 sources
Turn on AI in the Inbox for suggested replies you approve, or Auto-Send to let AI reply automatically.
Writing every reply by hand slows you down, but fully unattended bots worry owners.
5 steps, in this order. Each one is explained in the step-by-step guide.
You paste or receive the customer message and an AI drafts a warm, professional reply you can edit and send. On Pludor, open Outreach & CRM > Inbox, turn on AI replies, and suggestions appear on each conversation for you to review before sending. You can also try the free Google Review Reply Generator on the page - 8 runs an hour, no account needed.
Fully unattended bots worry most owners, and rightly so - the safe pattern is AI suggestions you approve first, then automation once you trust the output. Pludor follows exactly this model: suggested replies by default, with an optional Auto-Send toggle you only enable when you're confident. Either way, review conversations daily.
It's included on every store, including the Free plan at $0 with no item limit. Each month you get a free amount of everything - for example 100 AI replies - and past that you pay only for what you use in credits, where 1 credit = 1 cent. New stores also get 500 free credits to start.
Suggestions mean the AI drafts each reply and you review, edit and send it yourself. Auto-Send means the AI sends replies without you pressing send. Most owners start with suggestions and only toggle Auto-Send on once they trust the replies - Pludor supports both modes in the same Inbox.
Yes, if your tool connects those channels to a single inbox. On Pludor, go to Channels in the Operations menu, connect WhatsApp, SMS or email, and every conversation from every channel appears in one Inbox, newest first - where AI replies and Auto-Send work across all of them.
Keep Auto-Send off so every reply needs your approval, and check conversations daily if it's on. Pludor's replies are based on your store data and the conversation, and the page advises reviewing Auto-Send regularly. You can also edit any suggested reply before sending it.
Combine AI-suggested replies with reusable templates so common questions take seconds instead of minutes. On Pludor, save quick replies under Templates (there's an Add Defaults starter set), track each lead from new to won in Leads, and set Nudges for follow-up reminders - with AI replies handling the drafting.
The main difference is that Pludor's store and inbox are one system, so conversations, leads, orders and campaigns share a single customer record. Order context in chats is native rather than requiring integrations, and things like COD reminders are ready-made nudges instead of custom workflows. Pricing is also usage-based in credits rather than per-seat or per-contact tiers.
No - you can create a free store at pludor.com/setup with no card needed, and every feature including AI replies is on. You get 500 free credits as a new store plus monthly free amounts (like 100 AI replies), and you only pay for what you use past those. There's also a free Google Review Reply Generator you can try without any account.
First create a free Pludor store, then open Outreach & CRM > Inbox and enable AI replies. Review and edit the suggested replies as they come in, and only toggle Auto-Send on once you trust them. Check conversations daily to stay on top of quality - the full tutorial is at pludor.com/tutorials/ai-reply-suggestions.
Turn on AI in the Inbox for suggested replies you approve, or Auto-Send to let AI reply automatically.
Busy owners answering many chats.
Writing every reply by hand slows you down, but fully unattended bots worry owners.
1. Open Inbox 2. Turn on AI 3. Review suggestions 4. Enable Auto-Send (optional) 5. Monitor Full step-by-step guide: pludor.com/tutorials/ai-reply-suggestions
Replies are based on your store data and conversation; review Auto-Send regularly.
Conversations, leads, orders and campaigns share one customer record because the store and inbox are the same system. Order context in chats: typically integration required; on Pludor, native - the inbox knows the orders. COD reminders and post-delivery follow-ups: typically custom workflows; on Pludor, ready-made nudges and automations. Pricing model: typically per-seat or per-contact tiers; on Pludor, included in store plans.
AI reply suggestions. Auto-Send toggle. Works across connected channels.
Busy owners answering many chats.
Replies are based on your store data and conversation; review Auto-Send regularly.
CRM, Inbox & Outreach: one inbox for WhatsApp, SMS, email and chat, with leads, templates and campaigns. AI Answering: an AI receptionist and unified CRM that answers calls, texts, and chats for your business. Message Templates: reusable messages with placeholders for campaigns, nudges and replies.
Every step, in order: How to use AI Replies & Auto-Send.
On for every store, including the Free plan ($0, no item limit). Every feature is on for every store. Each month a free amount of everything is included (for example 3,000 visits, 100 AI replies and 30 bookings); past that you pay only for what you use, in credits (1 credit = 1 cent). New stores get 500 free credits. Monthly plans are optional bundles of credits with bigger free amounts and a lower fee. Pludor charges a platform fee of 4.99% + $0.90 per paid online order, deducted before payout. Card processing (Stripe) is charged separately by the processor. Cash sales recorded in POS carry no platform fee, and wallet-to-wallet transfers between Pludor users are free.
Free to start - no card, no item limit. Pay only for what you use past the monthly free amounts.
Open my free storeChecked 1 October 2026. Fees and rules change; follow the links for the latest.