Updated 1 October 2026 · Pludor team · 2 sources
With the automation master switch on, Pludor re-engages stale leads, reaches customers who have not ordered recently, follows up orders stuck in New or Confirmed, and sends post-delivery thank-yous - within rate limits you set.
Follow-ups are the first thing to slip when the business gets busy.
5 steps, in this order. Each one is explained in the step-by-step guide.
You need a flow that watches for inactivity and messages the customer on its own. In Pludor, open Outreach & CRM > Automation, turn on the master switch, and enable Stale Customers - you set the number of days inactive and rate limits, and it re-engages them automatically.
An automated follow-up message sent soon after the order stalls works best. Pludor's Abandoned Orders flow follows up orders stuck in New or Confirmed once you enable Automation, and there's a free Abandoned Cart Message Writer tool that drafts the message for you - 8 free runs an hour, no account needed.
It's on for every store, including the Free plan. You get a free amount of automation runs every month (200 on the free plan), then pay only for what you use - 1 credit = 1 cent, charged per 10 automation runs.
Set rate limits before turning anything on. In Pludor's Automation settings you can cap how many messages go out, and the Recent Automation Messages log lets you review exactly what was sent so you can adjust timing.
A short thank-you message works well, ideally asking for feedback or hinting at the next purchase. Pludor's Post-Delivery flow sends these automatically once enabled - just turn on the master switch and pick the Post-Delivery option.
Set a rule for how many days of silence triggers a re-engagement message. In Pludor, enable the Stale Leads flow under Outreach & CRM > Automation and set the days-inactive threshold; it then re-engages those leads on its own.
No - the simplest setups are a few toggles, not a complex funnel build. With Pludor you create a free store, open Automation, flip the master switch, pick your flows and timing, and you're done; there's a step-by-step guide at pludor.com/tutorials/store-automation-flows.
Flows are ready-made follow-up sequences (stale leads, abandoned orders, post-delivery); rules are if-this-then-that logic you define yourself. In Pludor, Automation Rules let you pick a trigger (new order, new lead, missed call, delivered order) and an action (send a template, add a tag, create a nudge), and you can test with a dummy order.
Use win-back or re-engagement email flows that send on their own. In Pludor, open Promotions in the Growth & AI menu, enable Win-back, Order-again and Re-engagement emails, optionally create a promo code or set a Win-back Discount, and the emails send automatically.
No. Pludor's store is free to create with no card needed, automations are included on the Free plan, and new stores get 500 free credits for tools and AI. You only pay for usage past the free monthly amounts.
With the automation master switch on, Pludor re-engages stale leads, reaches customers who have not ordered recently, follows up orders stuck in New or Confirmed, and sends post-delivery thank-yous - within rate limits you set.
Stores and service businesses with repeat customers.
Follow-ups are the first thing to slip when the business gets busy.
On for every store, including the Free plan - a free amount every month, then pay only for what you use (1 credit = 1 cent).
1. Open Automation 2. Enable 3. Pick flows 4. Set timing 5. Monitor Full step-by-step guide: pludor.com/tutorials/store-automation-flows
Stale leads. Stale customers (days inactive). Abandoned orders. Post-delivery follow-up. Rate limits. Recent automation messages log.
Stores and service businesses with repeat customers.
Automation Rules: if-this-then-that rules for orders, leads and follow-ups. CRM, Inbox & Outreach: one inbox for WhatsApp, SMS, email and chat, with leads, templates and campaigns. Win-back, Order-Again & Re-engagement Emails: three automatic email flows that bring past customers back.
Every step, in order: How to use Store Automations (Stale Leads, Abandoned Orders, Post-Delivery).
On for every store, including the Free plan - a free amount every month, then pay only for what you use (1 credit = 1 cent).
Free to start - no card, no item limit. Pay only for what you use past the monthly free amounts.
Open my free storeChecked 1 October 2026. Fees and rules change; follow the links for the latest.