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Sell on WhatsApp without losing orders in chats

Updated 1 October 2026 · Pludor team · 2 sources

Share a store link customers can order from, answer WhatsApp questions quickly, and send a payment link when someone is ready - so orders do not get lost in chats. On Pludor, the AI Text Concierge answers WhatsApp from your business knowledge once your WhatsApp Business number is connected, every chat lands in one inbox, and you can send checkout links for any item and price.

Start selling on WhatsApp →Free to start - no card needed

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Share a store link customers can order from, answer WhatsApp questions quickly, and send a payment link when someone is ready - so orders do not get lost in chats. On Pludor, the AI Text Concierge answers WhatsApp from your business knowledge once your WhatsApp Business number is connected, every chat lands in one inbox, and you can send checkout links for any item and price.

What you need

  • Answering: AI replies on WhatsApp from your business knowledge (your WhatsApp Business number connected)
  • Ordering: Your store link and product share links - customers order and pay there
  • Payment: Checkout links for a custom item and price, paid by card or wallet
  • Cost: 100 AI replies a month free; then credits (1 credit = 1 cent)

Beginner mistakes to avoid

  • WhatsApp AI replies need your own WhatsApp Business number connected.
  • WhatsApp's business messaging policies apply.

How to do it

A cleaner WhatsApp sales flow

  1. Put your store link in your WhatsApp profile and status: Customers browse and order there.
  2. Connect your WhatsApp Business number: By verification code or Meta Cloud - AI replies to common questions.
  3. Send a payment link when they decide: For any item and price, paid by card or wallet.
  4. Follow up automatically: Nudges remind unpaid orders; automations re-engage quiet leads.

Common questions

Can AI automatically reply to my customers on WhatsApp?

Yes, once your own WhatsApp Business number is connected, an AI can answer customer questions in chats. On Pludor, the AI Text Concierge replies on WhatsApp using your business knowledge, so customers get answers about products, prices and hours without you typing every response.

How do I sell stuff to people who message me on WhatsApp without losing track of orders?

The key is moving orders out of chat threads and into a system. Put a store link in your WhatsApp profile and status so customers browse and order there, and send a payment link when they decide. Pludor does this with a store link for ordering, checkout links for any item and price, and Nudges that automatically remind customers about unpaid orders.

How can customers pay me through WhatsApp?

You send them a checkout link in the chat, and they pay by card or wallet on your store page. On Pludor you can create a checkout link for any custom item and price, so you don't need a fixed product list to take a payment.

Do I need a website to sell on WhatsApp?

No. A store link can work as your order page - customers tap it, browse, and check out there. Pludor gives you a branded storefront with products, services, cart and checkout that serves this purpose, and you can share the link in your WhatsApp profile and status.

How much does it cost to have AI answer my WhatsApp messages?

With Pludor, 100 AI replies a month are free; beyond that you pay with credits, where 1 credit equals 1 cent. Your store, product pages, checkout and orders never switch off for lack of credit, so you only pay for what you use past the free amounts.

How do I connect my WhatsApp Business number to an AI chatbot?

You need your own WhatsApp Business number - the AI replies through it, not a generic number. On Pludor you connect it either by verification code or through Meta Cloud, and then the AI Text Concierge starts answering customer questions from your business knowledge.

How do I make a WhatsApp link that opens a chat with my order already in it?

Use a WhatsApp link generator - customers tap it and WhatsApp opens with their order ready, and you can add a QR code to your posts. Pludor offers a free WhatsApp Link & QR Generator that makes one in about 20 seconds, with no account needed.

Is it safe and allowed to use AI to reply to business messages on WhatsApp?

Yes, as long as you use your own WhatsApp Business number and follow WhatsApp's business messaging policies. Those policies apply to any tool you connect, including AI replies, so keep your use within WhatsApp's rules to avoid issues with your number.

How do I follow up with customers on WhatsApp who didn't pay or went quiet?

Set up automatic follow-ups instead of chasing people manually. On Pludor, Nudges remind customers about stale unpaid and cash-on-delivery orders, and automation rules re-engage quiet leads so conversations don't die in your inbox.

WhatsApp selling vs having an online store - which should I use?

You don't have to pick one - the strongest setup is a store link inside WhatsApp. Customers chat with you on WhatsApp, then browse and pay on your store page, which keeps orders organized instead of buried in chats. Pludor combines both: AI replies on WhatsApp, a storefront for orders, and checkout links sent in the chat.

Can AI reply to my WhatsApp customers?

Yes - once your WhatsApp Business number is connected, the AI Text Concierge answers from your business knowledge.

Can customers pay through WhatsApp?

You send a checkout link in the chat; they pay by card or wallet on your store.

Do I need a website?

No - your store link works as the order page.

Going further: scale and grow

Keep it within WhatsApp's rules

Array

Doing this on Pludor

Pludor gives independent businesses and creators the tools the giants have - store, POS, AI receptionist, AI Studio, live selling and a marketplace.

Pludor at a glance

Answering
AI replies on WhatsApp from your business knowledge (your WhatsApp Business number connected)
Ordering
Your store link and product share links - customers order and pay there
Payment
Checkout links for a custom item and price, paid by card or wallet
Cost
100 AI replies a month free; then credits (1 credit = 1 cent)

Free every month, then pay as you go

These are the same numbers the dashboard and /pricing use. Monthly plans multiply the free amounts and include credits.

What your store usesFree each monthAfter that
Store and website visits3,00010 credits per 1,000 store and website visits
Bookings302 credits per booking
AI replies100real cost x 2.5, shown before you switch it on
AI photos20real cost x 2.5, shown before you switch it on
Texts to customers20real cost x 2.5, shown before you switch it on
AI-answered calls10real cost x 2.5, shown before you switch it on
Marketing emails5001 credits per 10 marketing emails
Automation runs2001 credits per 10 automation runs
Team members2200 credits per seat a month

Limitations to know

  • WhatsApp AI replies need your own WhatsApp Business number connected.
  • WhatsApp's business messaging policies apply.

Pludor features behind this

Free to start - no card, no item limit. Pay only for what you use past the monthly free amounts.

Start selling on WhatsApp

Sources

  1. Pludor facts
  2. Pludor pricing

Checked 1 October 2026. Fees and rules change; follow the links for the latest.

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