Updated 1 October 2026 · Pludor team · 2 sources
Nudges lists stale COD orders and leads older than a chosen number of hours and sends a reminder using a template.
COD orders sit unconfirmed and leads go cold.
5 steps, in this order. Each one is explained in the step-by-step guide.
Set up an automatic reminder that goes out once an order passes a certain age. In Pludor, open Outreach & CRM > Nudges, set 'Older than (hours)', pick a reminder template, and queue the nudges. Replies come back to your Inbox, where you can answer them.
A COD nudge is an automatic follow-up message sent to customers whose cash-on-delivery order has been sitting unconfirmed too long. Pludor's Nudges feature lists every stale COD order older than the number of hours you set and sends a reminder from a template you choose. You queue them in one click and handle replies in the Inbox.
Wait until the lead is genuinely stale, then send one polite, short reminder rather than repeated messages. Pludor's Nudges lets you set an 'older than' age in hours so you only follow up leads that have gone quiet, and you can use a saved template so the tone stays consistent. If they still don't reply, move on rather than nudging again.
It depends on the platform, but many CRM tools charge per seat or per contact. On Pludor, Nudges is on for every store including the Free plan ($0, no item limit); each month a free amount of everything is included and past that you pay only for what you use in credits (1 credit = 1 cent). New stores also get 500 free credits.
Keep it short and polite: confirm the order, remind them payment is due on delivery, and ask them to confirm or reply with questions. You can draft one for free with Pludor's Customer Follow-up Message Writer (8 runs an hour, no account needed). Once written, save it as a template so you can reuse it for every nudge.
Connect all your channels to a single inbox so conversations don't get scattered. In Pludor, open Channels in the Operations menu to connect WhatsApp, SMS or email, then work everything from the Inbox, which shows every conversation newest first. Save common replies as Templates and track each lead in the Leads pipeline from new to won.
Yes, with automation rules. In Pludor, open Automation Rules in the Management menu, pick a trigger like new order, new lead, missed call or delivered order, then choose an action such as send a template, add a tag, or create a nudge. Test it with a sample order and check Failed in Outreach for anything that didn't deliver.
Yes, Nudges just reads your own order and lead lists and sends reminders through channels you've connected yourself, such as WhatsApp, SMS or email. You control the template and the age filter, so nothing goes out that you haven't set up. Seller verification is included on Pludor stores as well.
The main difference is that Pludor's store and inbox are one system, so conversations, leads, orders and campaigns share a single customer record. COD reminders and post-delivery follow-ups that usually need custom workflows elsewhere are ready-made nudges here, and it's included in store plans rather than per-seat or per-contact tiers.
No. Nudges is on for every Pludor store, including the Free plan at $0 with no item limit. Each month a free amount of everything is included, and past that you only pay for what you use in credits. You just need a Pludor store, which is free to create at pludor.com/setup.
Nudges lists stale COD orders and leads older than a chosen number of hours and sends a reminder using a template.
Cash-on-delivery sellers, businesses with slow-to-decide leads.
COD orders sit unconfirmed and leads go cold.
On for every store, including the Free plan ($0, no item limit). Every feature is on for every store. Each month a free amount of everything is included (for example 3,000 visits, 100 AI replies and 30 bookings); past that you pay only for what you use, in credits (1 credit = 1 cent). New stores get 500 free credits. Monthly plans are optional bundles of credits with bigger free amounts and a lower fee. Pludor charges a platform fee of 4.99% + $0.90 per paid online order, deducted before payout. Card processing (Stripe) is charged separately by the processor. Cash sales recorded in POS carry no platform fee, and wallet-to-wallet transfers between Pludor users are free.
1. Open Nudges 2. Set the age 3. Pick a template 4. Send 5. Check replies Full step-by-step guide: pludor.com/tutorials/cod-nudges
Conversations, leads, orders and campaigns share one customer record because the store and inbox are the same system. Order context in chats: typically integration required; on Pludor, native - the inbox knows the orders. COD reminders and post-delivery follow-ups: typically custom workflows; on Pludor, ready-made nudges and automations. Pricing model: typically per-seat or per-contact tiers; on Pludor, included in store plans.
Stale order and lead lists. Older-than filter (hours). Template reminders.
Cash-on-delivery sellers, businesses with slow-to-decide leads.
CRM, Inbox & Outreach: one inbox for WhatsApp, SMS, email and chat, with leads, templates and campaigns. Message Templates: reusable messages with placeholders for campaigns, nudges and replies. Automation Rules: if-this-then-that rules for orders, leads and follow-ups.
Every step, in order: How to use Nudges (Follow-ups & COD Reminders).
On for every store, including the Free plan ($0, no item limit). Every feature is on for every store. Each month a free amount of everything is included (for example 3,000 visits, 100 AI replies and 30 bookings); past that you pay only for what you use, in credits (1 credit = 1 cent). New stores get 500 free credits. Monthly plans are optional bundles of credits with bigger free amounts and a lower fee. Pludor charges a platform fee of 4.99% + $0.90 per paid online order, deducted before payout. Card processing (Stripe) is charged separately by the processor. Cash sales recorded in POS carry no platform fee, and wallet-to-wallet transfers between Pludor users are free.
Free to start - no card, no item limit. Pay only for what you use past the monthly free amounts.
Open my free storeChecked 1 October 2026. Fees and rules change; follow the links for the latest.