Updated 1 October 2026 · Pludor team · 2 sources
Enable the AI Text Concierge to answer SMS and WhatsApp from your business knowledge. Connect WhatsApp by entering the number you already have and the verification code, or through Meta Cloud; Instagram and Messenger can be connected with Facebook.
Customers text questions and expect a fast reply.
5 steps, in this order. Each one is explained in the step-by-step guide.
You connect the WhatsApp number you already have rather than getting a new one. On Pludor, open Answering settings, tick Enable AI Text Concierge (WhatsApp & SMS), enter your WhatsApp number, then type in the verification code you receive. There's also a Meta Cloud option, and you can press Send Test to confirm it works.
Yes, AI can reply to SMS as well as WhatsApp. Pludor's AI Text Concierge handles both from the same setup: enable it in Answering settings and the AI answers texts using your business knowledge, such as your hours, prices and services.
With Pludor it's on for every store, including the Free plan: 100 AI replies a month are free, then you pay only for what you use in credits (1 credit = 1 cent). If credits run out, the concierge pauses and tells you rather than going silent on customers.
No, you can keep the number you already use. Pludor lets you connect an existing WhatsApp number by entering it and the verification code you receive, or you can connect through Meta Cloud instead.
A website chatbot only talks to people already on your site, while a text concierge answers customers texting you directly on SMS and WhatsApp, where many people prefer to reach out. Pludor's concierge also feeds into the same inbox, calendar and leads pipeline as your calls and orders, so nothing ends up in a separate tool.
The AI answers only from the business knowledge you enter, so you control what it says. On Pludor you add your hours, service area, prices and common questions in Settings, and you can send a test message to check replies before going live. If credits hit zero, it pauses and notifies you instead of sending anything.
Yes. On Pludor, Instagram and Messenger can be connected through Facebook: press Connect Facebook & Instagram in the Answering settings. That way DMs and texts land in the same place as your WhatsApp and SMS conversations.
A WhatsApp chat link opens a chat with you when customers tap it, with their message ready to send. Pludor offers a free WhatsApp Link & QR Generator - no account needed - so you can create one instantly and share it on your site or social profiles.
Human services typically charge per minute and only handle the conversation, leaving you to export leads into a separate CRM or scheduler. Pludor's AI receptionist and text concierge book straight into your calendar, keep leads in a built-in pipeline, and charge per use in credits instead of a monthly contract.
An AI text concierge is built exactly for businesses like yours that get texts and can't reply fast. Create a free Pludor store, enable the AI Text Concierge in Answering settings, connect your WhatsApp number by code, and add your hours, menu prices and common questions so the AI answers from them. The first 100 AI replies each month are free.
Enable the AI Text Concierge to answer SMS and WhatsApp from your business knowledge. Connect WhatsApp by entering the number you already have and the verification code, or through Meta Cloud; Instagram and Messenger can be connected with Facebook.
Service businesses, restaurants, stores that get texts.
Customers text questions and expect a fast reply.
On for every store, including the Free plan - a free amount every month, then pay only for what you use (1 credit = 1 cent).
1. Open Answering settings 2. Enable the concierge 3. Connect WhatsApp 4. Connect Instagram/Messenger 5. Send a test Full step-by-step guide: pludor.com/tutorials/answering-text-concierge
100 AI replies a month are free, then credits; at zero credits it pauses and tells the owner.
The receptionist books into the same calendar, inbox and store your business already runs on, and you pay per use with credits. Answering calls: typically per-minute human service or a standalone AI line; on Pludor, aI voice receptionist on a platform-managed or your own number. Texts and WhatsApp: typically separate inbox or chatbot tool; on Pludor, same unified inbox as calls, orders and leads. Booking: typically separate scheduling app to integrate; on Pludor, books straight into your Pludor calendar and services. After the call: typically export to a CRM; on Pludor, leads pipeline, follow-ups and campaigns built in (Growth/Scale).
SMS and WhatsApp AI replies. Connect an existing WhatsApp number by code. WhatsApp (Meta Cloud) option. Instagram & Messenger connection. Send test message.
Service businesses, restaurants, stores that get texts.
100 AI replies a month are free, then credits; at zero credits it pauses and tells the owner.
AI Answering: an AI receptionist and unified CRM that answers calls, texts, and chats for your business. AI Worker (Auto-Answer Calls & Messages): an AI agent with its own persona and working hours that answers for you. CRM, Inbox & Outreach: one inbox for WhatsApp, SMS, email and chat, with leads, templates and campaigns.
Every step, in order: How to use AI Text Concierge (SMS & WhatsApp).
On for every store, including the Free plan - a free amount every month, then pay only for what you use (1 credit = 1 cent).
Free to start - no card, no item limit. Pay only for what you use past the monthly free amounts.
Open my free storeChecked 1 October 2026. Fees and rules change; follow the links for the latest.