Updated 1 October 2026 · Pludor team · 2 sources
With the automation master switch on, Pludor re-engages stale leads, reaches customers who have not ordered recently, follows up orders stuck in New or Confirmed, and sends post-delivery thank-yous - within rate limits you set.
Follow-ups are the first thing to slip when the business gets busy.
Automatic follow-ups for leads, lapsed customers, stuck orders and delivered orders. You need a Pludor store - free to create.
In Pludor, open Outreach & CRM > Automation and turn on the master switch, then enable Stale Customers and set how many days since their last order before the follow-up goes out. You can also enable Stale Leads for leads who never bought. Rate limits keep it from messaging too aggressively.
Enable the Abandoned Orders flow in Pludor's Automation settings - it follows up orders stuck in New or Confirmed automatically. Set your timing and rate limits, then check Recent Automation Messages to see what was sent. If you want help writing the message itself, the free Abandoned Cart Message Writer tool drafts one for you.
It's on for every store, including the Free plan - you get a free amount of automation runs every month (200 on Free), then pay only for what you use at 1 credit = 1 cent. Paid plans like Starter or Growth just bundle more credits and bigger free amounts. No card is needed to start.
In Pludor, open Outreach & CRM > Automation, turn on the master switch, and enable Post-Delivery. It sends post-delivery thank-yous automatically once an order is marked delivered. You can set rate limits so customers aren't over-messaged.
Flows (Stale Leads, Abandoned Orders, Post-Delivery) run on a schedule based on inactivity or order status. Rules are if-this-then-that: you pick a trigger like new order, new lead, missed call or delivered order, and an action like sending a template, adding a tag or creating a nudge. In Pludor you set flows under Outreach & CRM > Automation and rules under Automation Rules in the Management menu.
Set rate limits in the automation settings - Pludor lets you cap how often automated messages go out. You can also adjust the days-inactive timing so flows only trigger after a real gap. Review the Recent Automation Messages log regularly to see exactly what was sent.
Yes - enable the Stale Leads flow in Pludor's Automation settings and it re-engages leads who haven't acted in a while. Set how many days inactive counts as stale, plus rate limits. You can track the lead's status from new to won in the Leads section.
Check Recent Automation Messages in the Automation settings to see what Pludor sent. For rule-based messages, look under Failed in Outreach for anything that couldn't be delivered. Testing with a sample order or lead before going live also helps confirm everything runs.
Pludor's free Abandoned Cart Message Writer drafts a message when you name your product - you get 8 free runs an hour with no account. You can also open a free store, which comes with 500 welcome credits for tools and AI. Then paste the message into your abandoned-order flow or templates.
Pludor has three email flows for this: Win-back, Order-again and Re-engagement emails, found under Promotions in the Growth & AI menu. Enable them, create a promo code to feature, optionally set a Win-back Discount, and they send automatically alongside your automation flows.
On for every store, including the Free plan - a free amount every month, then pay only for what you use (1 credit = 1 cent).
1. Open Automation 2. Enable 3. Pick flows 4. Set timing 5. Monitor Full step-by-step guide: pludor.com/tutorials/store-automation-flows
Stale leads. Stale customers (days inactive). Abandoned orders. Post-delivery follow-up. Rate limits. Recent automation messages log.
Stores and service businesses with repeat customers.
Automation Rules: if-this-then-that rules for orders, leads and follow-ups. CRM, Inbox & Outreach: one inbox for WhatsApp, SMS, email and chat, with leads, templates and campaigns. Win-back, Order-Again & Re-engagement Emails: three automatic email flows that bring past customers back.
What it does, who it is for and what it costs: Store Automations (Stale Leads, Abandoned Orders, Post-Delivery).
On for every store, including the Free plan - a free amount every month, then pay only for what you use (1 credit = 1 cent).
Free to start - no card, no item limit. Pay only for what you use past the monthly free amounts.
Open my free storeChecked 1 October 2026. Fees and rules change; follow the links for the latest.