Updated 1 October 2026 · Pludor team · 2 sources
Outreach & CRM combines a unified Inbox, a Leads pipeline, message Templates, Nudges, Channels and Campaigns so every conversation and follow-up lives in one place staff can pick up.
Customer conversations spread across WhatsApp, SMS, email and social DMs, with no shared record of who asked what or who needs a follow-up.
One inbox for WhatsApp, SMS, email and chat, with leads, templates and campaigns. You need a Pludor store - free to create.
You need a tool that pulls all your customer channels into one inbox with a shared record. In Pludor, create a free store at pludor.com/setup, open Channels in the Operations menu, and connect WhatsApp, SMS or email. Every conversation then lands in one Inbox, newest first, so nothing gets lost between apps.
Most CRMs charge per seat or per contact. On Pludor, the unified Inbox, Leads pipeline, contacts, campaigns and automation are included in every store plan: 500 marketing emails and 200 automation runs a month are free, then you pay as you go with credits (1 credit = 1 cent). New stores also get 500 free credits.
Yes. With Team Staff on Pludor, several people work the same Inbox and Leads, so anyone can pick up a conversation with full context. Two team members are included free each month, and extra seats cost 200 credits per seat a month.
Set reminders tied to each conversation instead of relying on memory. In Pludor, set Nudges on leads or chats and you'll get a reminder when a follow-up is due. You can also automate it: Automation Rules can trigger a template message or a nudge when events like a new lead or missed call happen.
Use a simple pipeline where you move each lead through stages from new to won. Pludor's Leads board does exactly this, and because the inbox and store are the same system, each lead's chats and orders sit on one record. Open Leads and drag each lead forward as the deal progresses.
Build a campaign from your customer list rather than emailing people one by one. On Pludor, run Campaigns from Outreach & CRM - 500 marketing emails a month are free, then it's 1 credit per 10 emails. A failed-message queue shows you anything that didn't deliver.
Write your answers once and reuse them. In Pludor, create quick replies under Templates for your most common questions, then either send them manually from the Inbox or have Automation Rules send a template automatically when a trigger like a new order or missed call fires.
Generally yes, but sending depends on the channels you connect and their own policies - WhatsApp and SMS providers have their own rules and limits. On Pludor, you connect channels yourself under Channels, so you stay in control of those accounts. Check each provider's policies before connecting.
The main difference is that Pludor's store and inbox are one system, so conversations, leads, orders and campaigns share a single customer record with no integrations. Order context in chats and post-delivery follow-ups are native rather than custom workflows. Pricing is also different: instead of per-seat or per-contact tiers, it's included in store plans with free monthly amounts.
Start by connecting your channels, then work the Inbox, save templates, track leads and set follow-up nudges. In Pludor: open Channels in the Operations menu to connect WhatsApp, SMS or email; open Inbox to see every conversation; create quick replies in Templates; move leads through Leads; and set Nudges for reminders. The full guide is at pludor.com/tutorials/crm-outreach.
Yes - with Team Staff several people work the same Inbox and Leads.
The unified Inbox, CRM leads pipeline, contacts, bulk outreach campaigns and automation are on for every store. 500 marketing emails and 200 automation runs a month are free, then pay as you go with credits (1 credit = 1 cent).
1. Connect channels 2. Work the Inbox 3. Save templates 4. Track leads 5. Follow up Full step-by-step guide: pludor.com/tutorials/crm-outreach
WhatsApp and SMS sending depend on the channels you connect and their own policies. Bulk campaigns: 500 emails free a month, then 1 credit per 10.
Conversations, leads, orders and campaigns share one customer record because the store and inbox are the same system. Order context in chats: typically integration required; on Pludor, native - the inbox knows the orders. COD reminders and post-delivery follow-ups: typically custom workflows; on Pludor, ready-made nudges and automations. Pricing model: typically per-seat or per-contact tiers; on Pludor, included in store plans.
Unified Inbox (WhatsApp, SMS, email, in-app). Leads pipeline. Templates and quick replies. Nudges (follow-up reminders). Campaigns. Channel connections. Message reactions and delete in customer chats. Failed-message queue so you can see what did not deliver.
Unified conversation history, Lead pipeline, Campaigns and follow-ups.
Businesses that sell over chat, service businesses with many leads, stores running re-engagement campaigns.
WhatsApp and SMS sending depend on the channels you connect and their own policies. Bulk campaigns: 500 emails free a month, then 1 credit per 10.
AI Answering: an AI receptionist and unified CRM that answers calls, texts, and chats for your business. Automation Rules: if-this-then-that rules for orders, leads and follow-ups. Service Booking: bookable services with a calendar, deposits and quotes. Promotions & Promo Codes: sale prices, promo codes and automated customer emails.
What it does, who it is for and what it costs: CRM, Inbox & Outreach.
The unified Inbox, CRM leads pipeline, contacts, bulk outreach campaigns and automation are on for every store. 500 marketing emails and 200 automation runs a month are free, then pay as you go with credits (1 credit = 1 cent).
Free to start - no card, no item limit. Pay only for what you use past the monthly free amounts.
Open my free storeChecked 1 October 2026. Fees and rules change; follow the links for the latest.