Updated 1 October 2026 · Pludor team · 2 sources
Automation Rules trigger actions (send a message, tag a customer, create a task) when events happen (new order, new lead, missed call), and automated customer emails handle post-purchase follow-up.
The same manual steps - thank-you messages, review requests, abandoned-cart reminders, lead follow-ups - get forgotten when the owner is busy.
If-this-then-that rules for orders, leads and follow-ups. You need a Pludor store - free to create.
Open Automation Rules in the Management menu of your Pludor store. Pick a trigger like new order, new lead, missed call or delivered order, then pick an action such as sending a template, adding a tag or creating a nudge. Test it with a test order or lead, then check the Failed section in Outreach for any messages that couldn't be delivered.
Automation rules are on for every store, including the Free plan. You get 200 automation runs free each month, then it's 1 credit per 10 runs, and 1 credit equals 1 cent. So you only pay for what you use past the free amount.
You can automate things like thank-you messages, review requests, abandoned-cart reminders and lead follow-ups. Triggers include new order, new lead, missed call and delivered order; actions include sending a template, adding a tag or creating a nudge. Pludor also has automated customer emails you can enable under Promotions.
In Pludor, create an automation rule with a trigger like 'delivered order' or 'new order' and the action 'send a template'. You can also enable automated customer emails under Promotions in the Growth & AI menu. If you need help writing the message itself, Pludor's free Customer Follow-up Message Writer drafts it for you.
Set up automation rules so the follow-ups happen without you. In Pludor, you'd create rules that trigger on events like new orders or missed calls and automatically send templates or create nudges. Test each rule once with a fake order or lead so you know it works before relying on it.
Yes, automation rules and outreach campaigns are included on every plan, including Free. Each month you get 200 automation runs free, then pay 1 credit (1 cent) per 10 runs. Your store, checkout and orders never switch off for lack of credit.
Yes, messages still obey each channel's own sending rules and opt-outs. So even if a rule fires, the message has to follow WhatsApp, SMS or email restrictions. Check the Failed section in Outreach to catch anything that couldn't be delivered.
Place a test order or submit a test lead and confirm the action ran. For example, if your rule sends a template on new orders, create a test order and check that the message went out. Then look at Failed in Outreach to make sure nothing got stuck.
Yes. First connect your channels under Channels in the Operations menu, then create an automation rule that sends a template as its action. All the conversations land in one Inbox, and you can save common answers as templates. Note that texts and WhatsApp still follow each channel's sending rules and opt-outs.
Automation rules are event-triggered: something happens (a new order, a missed call) and an action fires immediately. Outreach campaigns and sequences are broader bulk messaging you run from Outreach & CRM, available on the Scale plan. Both are included for every store, with 200 automation runs free each month.
Every store has automation rules and outreach campaigns - 200 automation runs free each month, then 1 credit per 10.
On for every store, including the Free plan - a free amount every month, then pay only for what you use (1 credit = 1 cent).
1. Open Automation Rules 2. Pick a trigger 3. Pick an action 4. Test it 5. Monitor Full step-by-step guide: pludor.com/tutorials/automation
Messages still obey each channel's own sending rules and opt-outs.
Event-triggered rules. Automated customer emails (Promotions). Nudges. Outreach sequences.
Automatic messages and follow-ups.
Busy owners, stores with repeat workflows, service businesses with follow-ups.
Messages still obey each channel's own sending rules and opt-outs.
CRM, Inbox & Outreach: one inbox for WhatsApp, SMS, email and chat, with leads, templates and campaigns. AI Answering: an AI receptionist and unified CRM that answers calls, texts, and chats for your business. Orders & Fulfillment: one order dashboard with pack lists, labels, shipping and delivery tracking. Promotions & Promo Codes: sale prices, promo codes and automated customer emails.
What it does, who it is for and what it costs: Automation Rules.
On for every store, including the Free plan - a free amount every month, then pay only for what you use (1 credit = 1 cent).
Free to start - no card, no item limit. Pay only for what you use past the monthly free amounts.
Open my free storeChecked 1 October 2026. Fees and rules change; follow the links for the latest.