Pludor Automation Rules

How do I start using Automation Rules?

5 steps, in this order. Each one is explained in the step-by-step guide.

1. Open Automation Rules
2. Pick a trigger
3. Pick an action
4. Test it
5. Monitor

What are business automation rules and how do they work?

Automation rules are if-this-then-that rules: when an event happens (new order, new lead, missed call), an action runs automatically (send a message, add a tag, create a task). You set the trigger once and it fires every time. Pludor's version covers orders, leads and follow-ups, plus automated customer emails for post-purchase follow-up.

How do I automate thank-you messages and review requests after an order?

Create a rule with 'new order' or 'delivered order' as the trigger and 'send a template' as the action. Write the message once as a template and it goes out every time. In Pludor, open Automation Rules in the Management menu, pick the trigger, pick the action, then place a test order to confirm it ran.

How much does it cost to automate follow-ups for my small business?

On Pludor, automation is on for every store including the Free plan — you get 200 automation runs free each month, then 1 credit per 10 runs (1 credit = 1 cent). There's no card needed to open a store. If you outgrow the free amount, monthly plans bundle more credits.

What should I automate first in my online store?

Start with the repetitive steps you forget when busy: thank-you messages, review requests, abandoned-cart reminders and lead follow-ups. These are exactly the manual steps automation rules handle best. Set up one rule, test it with a fake order or lead, then add the next.

How do I know if my automated messages actually got sent?

Check a failed-messages view after setting up your rules — undelivered messages show up there so you can retry or fix them. In Pludor, open the Failed section in Outreach to see any message that couldn't be delivered. Also place a test order or lead to confirm each rule runs before relying on it.

Is it safe to automate customer messages?

Yes, but automated messages still obey each channel's own sending rules and opt-outs — automation doesn't bypass them. Keep messages relevant and honor unsubscribe requests. Test every rule before going live so customers don't get wrong or duplicate messages.

How do I follow up with leads automatically instead of forgetting them?

Create a rule triggered by 'new lead' that sends a follow-up template or creates a reminder task. On Pludor, you can also set Nudges for reminders and move leads from new to won in the Leads pipeline. Combine the rule with a saved template so the follow-up is consistent every time.

Can I automate WhatsApp and SMS replies for my business?

Yes — connect WhatsApp, SMS, email and chat as channels, then use templates and automation rules to respond. In Pludor, open Channels in the Operations menu to connect them; every conversation lands in one Inbox, newest first. Note that each channel's own sending rules and opt-outs still apply.

What's the difference between automation rules and email campaigns?

Automation rules fire automatically when a specific event happens — a new order, a new lead, a missed call. Campaigns are bulk messages you send to a group of customers on your schedule. Pludor has both: automation rules on every store, and campaigns from Outreach & CRM on the Scale plan.

Do I need a paid plan to use automation on Pludor?

No — automation rules and outreach campaigns are on for every store, including the Free plan. You get 200 automation runs free each month, then pay 1 credit per 10 runs, and 1 credit = 1 cent. Just create a free store at pludor.com/setup to get started.

Which plan includes automation?

Every store has automation rules and outreach campaigns - 200 automation runs free each month, then 1 credit per 10.

What is Pludor Automation Rules?

Automation Rules trigger actions (send a message, tag a customer, create a task) when events happen (new order, new lead, missed call), and automated customer emails handle post-purchase follow-up.

Who is Pludor Automation Rules for?

Busy owners, stores with repeat workflows, service businesses with follow-ups.

What problem does Pludor Automation Rules solve?

The same manual steps - thank-you messages, review requests, abandoned-cart reminders, lead follow-ups - get forgotten when the owner is busy.

How much does Pludor Automation Rules cost?

On for every store, including the Free plan - a free amount every month, then pay only for what you use (1 credit = 1 cent).

How do I get started with Pludor Automation Rules?

1. Open Automation Rules 2. Pick a trigger 3. Pick an action 4. Test it 5. Monitor Full step-by-step guide: pludor.com/tutorials/automation

What are the limitations of Pludor Automation Rules?

Messages still obey each channel's own sending rules and opt-outs.