Updated 1 October 2026 · Pludor team · 2 sources
Save templates with placeholders ({customer_name}, {order_id}, {items}, {address}, {agent_name}, {order_link}) and use them in the inbox, order updates, nudges and campaigns.
Typing the same order update or answer over and over wastes time and leads to mistakes.
Reusable messages with placeholders for campaigns, nudges and replies. You need a Pludor store - free to create.
Open Outreach & CRM > Templates in your Pludor store, press Add Defaults to get a starter set, then add your own with a title and body. You can include placeholders like {customer_name}, {order_id} and {address} so each message fills in the customer's details automatically.
The supported placeholders are {customer_name}, {order_id}, {items}, {address}, {agent_name} and {order_link}. Pludor fills these in automatically with each customer's real details when you send the template in the inbox, order updates, nudges or campaigns.
Save your common answers as reusable templates and insert them with one click instead of retyping. In Pludor, save them under Outreach & CRM > Templates and press Use Template when replying in the Inbox or Orders. This saves time and avoids copy-paste mistakes.
Message Templates are on for every store, including the Free plan at $0 with no item limit. Each month a free amount of everything is included (for example 3,000 visits and 100 AI replies); past that you pay only for what you use, in credits where 1 credit = 1 cent. New stores get 500 free credits.
Build a campaign under Outreach & CRM > Campaigns, pick your audience by status or label, then choose a template with placeholders like {customer_name}. Preview the audience and messages, then schedule or queue the campaign. Pludor personalises each message automatically.
Set up a nudge under Outreach & CRM > Nudges, choose how old the order should be (older than X hours), pick a reminder template and queue it. Replies come back to your Inbox so you can answer them. On Pludor this is a ready-made feature, no custom workflow needed.
Yes, if all your channels are connected in one system. In Pludor, connect WhatsApp, SMS and email under Channels, and every conversation from every channel lands in one Inbox where you can insert any template. You write the template once and use it everywhere.
It depends on your setup. Tools like HubSpot, GoHighLevel, Klaviyo and ManyChat typically charge per-seat or per-contact tiers and need integrations to see order context in chats. On Pludor, the store and inbox are the same system, so the inbox natively knows the orders, and templates, leads and campaigns are included in store plans.
On Pludor, templates aren't billed per contact or per seat - they're included in every store plan, including the Free plan. You only pay for what you use past the monthly free amounts, in credits where 1 credit = 1 cent. Monthly plans are optional bundles of credits with bigger free amounts and a lower fee.
Create a free store at pludor.com/setup - no card needed and no item limit. Once it's open, go to Outreach & CRM > Templates, press Add Defaults for a starter set, and start using them in orders and campaigns. New stores also get 500 free credits for Pludor's tools and AI.
1. Open Templates 2. Add defaults 3. Write your own 4. Use in orders 5. Use in campaigns Full step-by-step guide: pludor.com/tutorials/message-templates
Conversations, leads, orders and campaigns share one customer record because the store and inbox are the same system. Order context in chats: typically integration required; on Pludor, native - the inbox knows the orders. COD reminders and post-delivery follow-ups: typically custom workflows; on Pludor, ready-made nudges and automations. Pricing model: typically per-seat or per-contact tiers; on Pludor, included in store plans.
Placeholders. Default template set. Use in inbox, orders, nudges and campaigns.
Teams answering the same questions.
CRM, Inbox & Outreach: one inbox for WhatsApp, SMS, email and chat, with leads, templates and campaigns. Bulk Messaging Campaigns: message customers or leads in bulk with personalised placeholders. Nudges (Follow-ups & COD Reminders): remind customers about stale cash-on-delivery orders and follow up leads.
What it does, who it is for and what it costs: Message Templates.
On for every store, including the Free plan ($0, no item limit). Every feature is on for every store. Each month a free amount of everything is included (for example 3,000 visits, 100 AI replies and 30 bookings); past that you pay only for what you use, in credits (1 credit = 1 cent). New stores get 500 free credits. Monthly plans are optional bundles of credits with bigger free amounts and a lower fee. Pludor charges a platform fee of 4.99% + $0.90 per paid online order, deducted before payout. Card processing (Stripe) is charged separately by the processor. Cash sales recorded in POS carry no platform fee, and wallet-to-wallet transfers between Pludor users are free.
Free to start - no card, no item limit. Pay only for what you use past the monthly free amounts.
Open my free storeChecked 1 October 2026. Fees and rules change; follow the links for the latest.