Updated 1 October 2026 · Pludor team · 2 sources
Save templates with placeholders ({customer_name}, {order_id}, {items}, {address}, {agent_name}, {order_link}) and use them in the inbox, order updates, nudges and campaigns.
Typing the same order update or answer over and over wastes time and leads to mistakes.
5 steps, in this order. Each one is explained in the step-by-step guide.
Save your common answers as reusable templates instead of retyping them each time. In Pludor, open Outreach & CRM > Templates, press Add Defaults for a starter set, then add your own with placeholders like {customer_name} and {order_id} so each message still feels personal.
They're pre-written messages containing variables like {customer_name}, {order_id}, {items}, {address}, {agent_name} or {order_link} that get filled in automatically for each customer. You write the message once, and every send shows the right customer's details without manual editing.
On Pludor, templates are on for every store, including the Free plan at $0 with no item limit. Each month a free amount of everything is included; past that you pay only for what you use in credits, where 1 credit equals 1 cent. New stores also get 500 free credits.
Build a campaign that pulls in a template with placeholders so each recipient gets a personalised message. In Pludor, open Outreach & CRM > Campaigns, pick your audience by status or label, choose or write a template, preview the messages, then schedule or queue the campaign.
Set up an automatic reminder that goes out when an order sits too long without confirmation. In Pludor, open Outreach & CRM > Nudges, set the 'Older than' hours, pick a reminder template, and queue the nudges - replies come back to your Inbox.
Keep it short, reference the specific order or situation, and make one clear ask. Use placeholders like {customer_name} and {order_link} so it works for any customer. Pludor also has a free Customer Follow-up Message Writer that drafts a ready-to-save reply when you describe the situation - 8 runs an hour, no account needed.
Save your common answers as templates first, then insert them when replying instead of retyping. On Pludor, create quick replies in Outreach & CRM > Templates, and use them while working conversations in the Inbox, which shows every WhatsApp, SMS, email and chat message in one place.
The main difference is that Pludor's store and inbox are one system, so conversations, leads, orders and campaigns share a single customer record - no integration needed for order context in chats. COD reminders and post-delivery follow-ups are ready-made nudges rather than custom workflows. Pricing is included in store plans instead of per-seat or per-contact tiers.
Yes. Save an order update template once with placeholders like {order_id}, {items} and {order_link}, then apply it to any order. In Pludor, go to Orders and press Use Template to send the update with that order's details filled in.
No, if you're on Pludor - templates, leads, the inbox and campaigns are all included in every store plan, including the Free plan. You can track each lead from new to won in Leads and use your templates in follow-up nudges and campaigns without extra per-seat costs.
Save templates with placeholders ({customer_name}, {order_id}, {items}, {address}, {agent_name}, {order_link}) and use them in the inbox, order updates, nudges and campaigns.
Teams answering the same questions.
Typing the same order update or answer over and over wastes time and leads to mistakes.
On for every store, including the Free plan ($0, no item limit). Every feature is on for every store. Each month a free amount of everything is included (for example 3,000 visits, 100 AI replies and 30 bookings); past that you pay only for what you use, in credits (1 credit = 1 cent). New stores get 500 free credits. Monthly plans are optional bundles of credits with bigger free amounts and a lower fee. Pludor charges a platform fee of 4.99% + $0.90 per paid online order, deducted before payout. Card processing (Stripe) is charged separately by the processor. Cash sales recorded in POS carry no platform fee, and wallet-to-wallet transfers between Pludor users are free.
1. Open Templates 2. Add defaults 3. Write your own 4. Use in orders 5. Use in campaigns Full step-by-step guide: pludor.com/tutorials/message-templates
Conversations, leads, orders and campaigns share one customer record because the store and inbox are the same system. Order context in chats: typically integration required; on Pludor, native - the inbox knows the orders. COD reminders and post-delivery follow-ups: typically custom workflows; on Pludor, ready-made nudges and automations. Pricing model: typically per-seat or per-contact tiers; on Pludor, included in store plans.
Placeholders. Default template set. Use in inbox, orders, nudges and campaigns.
Teams answering the same questions.
CRM, Inbox & Outreach: one inbox for WhatsApp, SMS, email and chat, with leads, templates and campaigns. Bulk Messaging Campaigns: message customers or leads in bulk with personalised placeholders. Nudges (Follow-ups & COD Reminders): remind customers about stale cash-on-delivery orders and follow up leads.
Every step, in order: How to use Message Templates.
On for every store, including the Free plan ($0, no item limit). Every feature is on for every store. Each month a free amount of everything is included (for example 3,000 visits, 100 AI replies and 30 bookings); past that you pay only for what you use, in credits (1 credit = 1 cent). New stores get 500 free credits. Monthly plans are optional bundles of credits with bigger free amounts and a lower fee. Pludor charges a platform fee of 4.99% + $0.90 per paid online order, deducted before payout. Card processing (Stripe) is charged separately by the processor. Cash sales recorded in POS carry no platform fee, and wallet-to-wallet transfers between Pludor users are free.
Free to start - no card, no item limit. Pay only for what you use past the monthly free amounts.
Open my free storeChecked 1 October 2026. Fees and rules change; follow the links for the latest.