Updated 1 October 2026 · Pludor team · 2 sources
Enable the AI Text Concierge to answer SMS and WhatsApp from your business knowledge. Connect WhatsApp by entering the number you already have and the verification code, or through Meta Cloud; Instagram and Messenger can be connected with Facebook.
Customers text questions and expect a fast reply.
AI replies to customer texts on SMS and WhatsApp. You need a Pludor store - free to create.
In Pludor, open Answering settings (pludor.com/answering > Settings), tick Enable AI Text Concierge, then enter your existing WhatsApp number and the verification code you receive. Press Send Test to confirm it works. You can also connect via Meta Cloud, and Instagram/Messenger through Facebook.
Yes. Pludor's AI Text Concierge lets you connect an existing WhatsApp number by entering it and the code you receive, so you don't need a new number. There's also a WhatsApp (Meta Cloud) option if you prefer that route.
Pludor's AI Text Concierge is on for every store including the Free plan, with 100 AI replies free each month. After that you pay only for what you use, at 1 credit = 1 cent. If credits run out, the concierge pauses and tells the owner rather than silently failing.
The concierge pauses and notifies you when credits hit zero, so customers aren't left with broken replies. Your store, checkout and orders never switch off for lack of credits. Top up or move to a monthly plan to keep the AI answering continuously.
Yes - Pludor has a free WhatsApp Link & QR Generator that makes a chat link customers can tap to open a conversation with you, message pre-filled. It's free and instant, no account needed. You can also open a free Pludor store, which adds 500 welcome credits for AI tools.
A generic chatbot only handles web chats and usually needs a separate tool for SMS and WhatsApp. Pludor's concierge answers SMS and WhatsApp from your business knowledge, and conversations land in the same unified inbox as your calls, orders and leads. It can also book customers straight into your Pludor calendar and services.
Yes. Pludor's AI receptionist answers calls, texts and chats in one place - set it up at pludor.com/answering by adding your hours, services and prices, then forward your calls to it. The first 10 calls and 100 AI replies a month are free. Everything lands in a unified Inbox and Calendar.
Use a unified inbox. In Pludor, open Channels under Operations and connect WhatsApp, SMS or email, then every conversation appears in one Inbox, newest first. You can save quick-reply Templates, track leads in a pipeline, and set Nudges for follow-up reminders.
Yes. Enable AI Worker in Pludor's Answering settings, give it a name and persona/instructions, then set Active From and Active Until times. Save and message your number to test it. Outside those hours it won't answer for you.
The AI answers only from the business knowledge you enter - hours, service area, prices and common questions - so it won't invent answers outside that. You can send a test message before going live, and all conversations stay in your inbox so you can review them. If anything's off, you can step in anytime.
On for every store, including the Free plan - a free amount every month, then pay only for what you use (1 credit = 1 cent).
1. Open Answering settings 2. Enable the concierge 3. Connect WhatsApp 4. Connect Instagram/Messenger 5. Send a test Full step-by-step guide: pludor.com/tutorials/answering-text-concierge
100 AI replies a month are free, then credits; at zero credits it pauses and tells the owner.
The receptionist books into the same calendar, inbox and store your business already runs on, and you pay per use with credits. Answering calls: typically per-minute human service or a standalone AI line; on Pludor, aI voice receptionist on a platform-managed or your own number. Texts and WhatsApp: typically separate inbox or chatbot tool; on Pludor, same unified inbox as calls, orders and leads. Booking: typically separate scheduling app to integrate; on Pludor, books straight into your Pludor calendar and services. After the call: typically export to a CRM; on Pludor, leads pipeline, follow-ups and campaigns built in (Growth/Scale).
SMS and WhatsApp AI replies. Connect an existing WhatsApp number by code. WhatsApp (Meta Cloud) option. Instagram & Messenger connection. Send test message.
Service businesses, restaurants, stores that get texts.
100 AI replies a month are free, then credits; at zero credits it pauses and tells the owner.
AI Answering: an AI receptionist and unified CRM that answers calls, texts, and chats for your business. AI Worker (Auto-Answer Calls & Messages): an AI agent with its own persona and working hours that answers for you. CRM, Inbox & Outreach: one inbox for WhatsApp, SMS, email and chat, with leads, templates and campaigns.
What it does, who it is for and what it costs: AI Text Concierge (SMS & WhatsApp).
On for every store, including the Free plan - a free amount every month, then pay only for what you use (1 credit = 1 cent).
Free to start - no card, no item limit. Pay only for what you use past the monthly free amounts.
Open my free storeChecked 1 October 2026. Fees and rules change; follow the links for the latest.