Automate the conversation. Close the sale.

How do I set up WhatsApp auto-replies?

Use greeting, away and quick-reply messages in WhatsApp Business, or an AI assistant for full answers.

1. Set a greeting message for new chats
2. Set an away message for closed hours
3. Save quick replies for prices, location and hours
4. Add an order link in your replies

How do I send order notifications on WhatsApp?

Use approved utility templates triggered by your store.

1. Get customer opt-in at checkout
2. Create templates for confirmation, dispatch and delivery
3. Connect your store to send them automatically
4. Utility templates inside an open service window are free; outside they are charged (Meta)

How do I follow up with leads on WhatsApp?

Send one helpful follow-up after an enquiry, with a clear next step.

1. Reply within minutes to new enquiries
2. Send a follow-up with a booking or order link if they go quiet
3. Stop if they say no
4. Respect opt-out requests anywhere (WhatsApp Business Policy)

How do I use AI to answer WhatsApp messages?

Give an AI assistant your business information and let it answer common questions and take orders.

1. Write your prices, products, delivery and policies
2. Connect the assistant to your WhatsApp number
3. Let it hand off complaints and unusual requests
4. Review conversations weekly

How do I get customers to opt in?

Ask clearly at checkout, on forms and in person, and say what they will receive.

1. Add a WhatsApp opt-in box at checkout
2. Say what messages they will get
3. Use a click-to-chat link or QR code
4. Record when and how they opted in

How much does WhatsApp automation cost?

The Business app is free; the Business Platform charges per template message by category and country (Meta).

1. Estimate monthly marketing and utility messages
2. Check the rate for your customers' countries
3. Remember service conversations are free
4. Add any tool or provider fee

Is WhatsApp automation allowed?

Yes, within WhatsApp's policies: message only people who opted in and honour opt-outs (WhatsApp Business Policy).

Are customer service replies free?

Yes, service conversations are free; template messages are charged (Meta).

Can I send promotions on WhatsApp?

With opt-in, using marketing templates, which are charged per delivered message (Meta).

What is the difference between the Business app and the Platform?

The app is for one phone and manual replies with simple automation; the Platform connects to software for automation and AI at scale.

Can AI take orders on WhatsApp?

Yes, if it is connected to your products and checkout; keep a person available for problems.

How fast should I reply?

As fast as possible; an automatic first reply sets expectations when you are busy.