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Guide

Two billion conversations. Your AI closes them automatically.

Q: How do I follow up with people who did not buy?

Send one helpful follow-up if they opted in. 1. Check the conversation summary 2. Send a short follow-up with the product link 3. Stop if they decline 4. Honour opt-outs (WhatsApp Business Policy)

Q: How do I keep the AI accurate?

Keep store information current and review conversations. 1. Update stock and prices in the store 2. Add answers to new questions 3. Review weekly summaries 4. Correct any wrong answer at the source

Updated 1 October 2026 · Pludor team · 3 sources

Selling through messaging means customers ask, choose and pay inside a chat on WhatsApp, SMS or your website, with an assistant answering instantly and sending a payment link. On Pludor the AI assistant answers from your own products and policies, takes the order and hands anything unusual to you; you still need customers' opt-in before sending them messages (WhatsApp Business Policy).

Turn on AI messaging →Free to start - no card needed

Start here

Many customers prefer to message rather than browse a website. Conversational selling meets them there and makes buying a few taps.

What you need

Your products with prices and stock in your store
Clear delivery, pickup and returns information
A connected WhatsApp number or business number for texts
Opt-in from customers for follow-up messages
A rule for when the AI hands over to you

Beginner mistakes to avoid

Incomplete product info, so the AI cannot answer
Sending promotions without opt-in
No human for complaints
Not checking conversations that did not convert

How to do it

How do I set up AI selling on Pludor messaging?

Add your products and policies, connect your channels, and switch on the assistant.

Add products with photos, prices and stock
Write delivery, pickup and returns details
Connect WhatsApp and your business number
Turn on AI answering and set hand-off rules
Test by messaging your own number

How does an order happen in chat?

The customer asks, the assistant suggests products, confirms details and sends a payment link.

Customer asks a question
Assistant answers from your store data
Assistant confirms item, size and delivery
Customer pays through the link
Both get a confirmation

How do I follow up with people who did not buy?

Send one helpful follow-up if they opted in.

Check the conversation summary
Send a short follow-up with the product link
Stop if they decline
Honour opt-outs (WhatsApp Business Policy)

How much do messages cost?

Replies in open service conversations on WhatsApp are free; template messages are charged per message by Meta (Meta). Pludor includes free AI replies and texts each month (pricing).

Estimate monthly conversations
Check free monthly AI replies and texts
Past the free amounts, pay as you go
Review usage monthly

How do I keep the AI accurate?

Keep store information current and review conversations.

Update stock and prices in the store
Add answers to new questions
Review weekly summaries
Correct any wrong answer at the source

How do I measure messaging sales?

Track conversations, orders from chat and average order value.

Count chats per week
Count orders that came from chat
Compare with website orders
Improve answers where people drop off

Common questions

Which channels does Pludor messaging cover?

WhatsApp, SMS and web chat, plus AI phone answering, in one inbox.

Can the AI take payment?

It sends a secure payment link from your store; the customer pays there.

Do I need customer permission to message them?

Yes, for WhatsApp you need opt-in, and you must honour opt-outs (WhatsApp Business Policy).

What does it cost?

Free monthly AI replies and texts are included; past them you pay as you go (pricing).

Can I take over a conversation?

Yes, you can reply yourself at any time, and the AI hands off by your rules.

Will it make things up?

It answers from your store information; keep it complete and review conversations.

Going further: scale and grow

Bundles in chat

Have the assistant suggest add-ons that fit the order.

Reorder reminders

For consumables, remind opted-in customers when they are likely to run out.

Local delivery

Combine chat ordering with delivery zones for local businesses.

Learn from questions

Frequent questions show what to explain better on product pages.

Consistent voice

Set the tone the assistant uses so it sounds like your business.

Use AI for this

What the assistant does in a messaging sale.

Answer. Product, price, stock and delivery questions.
Recommend. Suggest items that fit the request.
Confirm. Size, quantity and delivery details.
Close. Send the payment link.
Summarise. Send you a summary.

Be careful

Keep a person available for complaints, refunds and anything sensitive.

Doing this on Pludor

Pludor messaging connects WhatsApp, SMS, web chat and calls to your store with an AI assistant that sells from your own information.

One inbox for all channels
AI answers and payment links
Free monthly AI replies
Hand-off to you any time

Free to start - no card, no item limit. Pay only for what you use past the monthly free amounts.

Turn on AI messaging

Get Pludor everywhere

Sources

Checked 1 October 2026. Fees and rules change; follow the links for the latest.

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