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For med spas

Book treatments, protect deposits, and sell follow-up offers.

Updated 1 October 2026 · Pludor team · 3 sources

Med spas grow by making consultations and treatments easy to book online with deposits, answering enquiries even while staff are treating clients, and keeping clients on a treatment schedule through memberships and reminders. Medical treatments must follow the supervision and licensing rules where you operate.

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Med spa clients research carefully and often book a consultation first. Fast, clear answers and easy booking win them.

What you need

  • A treatment menu with time, price range and consultation requirements
  • Online booking with deposits for high-value treatments
  • Consent forms and medical history intake
  • Aftercare instructions sent automatically
  • Someone or something answering calls during treatments

Beginner mistakes to avoid

  • Booking treatments without required consultations
  • No deposit on expensive appointments
  • Slow replies to enquiries
  • Promising results

How to do it

How do I take med spa bookings online?

Offer consultations and treatments with deposits and required forms.

  1. List treatments with durations and price ranges
  2. Require a consultation where needed
  3. Take a deposit for high-value treatments
  4. Send forms before the visit
  5. Send reminders

How do I answer calls during treatments?

Forward unanswered calls to an AI receptionist that books consultations and answers general questions.

  1. Load general treatment info and prices
  2. Let it book consultations
  3. Route medical questions to staff
  4. Review summaries daily

How do I set up memberships?

Offer a monthly fee with included treatments or credits and member pricing.

  1. Pick the treatments clients repeat
  2. Set a monthly fee and benefits
  3. Charge automatically
  4. Remind members to book

How do I sell retail and aftercare?

Recommend products tied to each treatment and sell online for reorders.

  1. Match products to treatments
  2. Include links in aftercare messages
  3. Sell refills online
  4. Train staff to recommend, not push

How do I market a med spa responsibly?

Show real, consented results and avoid guarantees.

  1. Before-and-after photos with written consent
  2. Explain typical results and downtime
  3. Disclose paid influencer promotions (FTC)
  4. Keep reviews genuine

Common questions

Should med spas take deposits?

Yes for high-value treatments; show the policy before booking.

Can an AI receptionist give treatment advice?

No; it should answer general questions and route clinical ones to qualified staff.

How do I reduce no-shows?

Deposits, reminders and easy rescheduling.

How do I get found locally?

Keep your Google Business Profile complete and reply to reviews (Google).

Do memberships work for med spas?

They suit treatments clients repeat regularly and make income steadier.

Going further: scale and grow

Treatment plans

Sell packages of sessions where treatments need several visits.

Rebooking at checkout

Book the next appointment before the client leaves.

Consultation conversion

Track how many consultations become treatments and why.

Revenue per room hour

Prioritise treatments that use rooms and staff most effectively.

Compliance reviews

Review supervision, consent and record-keeping regularly.

Use AI for this

AI for the front desk, not the treatment room.

  1. Answer. General enquiries and bookings.
  2. Aftercare. Draft aftercare messages for staff to approve.
  3. Reminders. Rebooking reminders.
  4. Content. Educational posts.
  5. Reviews. Draft review replies.

Be careful

Keep medical advice with qualified professionals.

Doing this on Pludor

Pludor gives med spas online booking with deposits, an AI receptionist for calls and messages, memberships, retail and gift cards.

  • Bookings and deposits
  • AI answering
  • Memberships
  • Retail and gift cards

Free to start - no card, no item limit. Pay only for what you use past the monthly free amounts.

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Sources

  1. Google Business Profile: local ranking
  2. FTC: Endorsement Guides
  3. Pludor pricing

Checked 1 October 2026. Fees and rules change; follow the links for the latest.

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