Pludor Reservations & Waitlist

How do I start using Reservations & Waitlist?

5 steps, in this order. Each one is explained in the step-by-step guide.

1. Add a reservation
2. Seat guests
3. Add a walk-in
4. Text when ready
5. Seat

How do I manage restaurant reservations and walk-ins without a paper book?

Move both to one digital system: record each booking with name, phone, party size and time, and add walk-ins to a waitlist with a quoted wait. Pludor's Reservations & Waitlist does exactly this - you press Seat when guests arrive and Text Ready to send the walk-in an SMS when their table is free.

How can I text customers when their table is ready instead of shouting names?

Use a waitlist tool that sends an automatic "table ready" SMS. In Pludor, add the walk-in with their phone and quoted wait in the Waitlist screen, then press Text Ready when the table frees up - one tap sends the text. Note that text alerts need an SMS channel.

What does Pludor Reservations & Waitlist actually do?

It records reservations with name, phone, party size and time, and lets you seat or cancel them. The Waitlist side adds walk-in parties with a quoted wait and sends a "table ready" text with one tap, then clears them when you press Seat.

How much does a restaurant waitlist and reservation system cost?

With Pludor it's on for every store, including the Free plan at $0 with no item limit. Each month a free amount is included (for example 30 bookings and 20 texts to customers); past that you pay only for what you use, in credits where 1 credit = 1 cent, and new stores get 500 free credits. Note the 4.99% + $0.90 platform fee applies only to paid online orders, not to reservations or POS cash sales.

Is Pludor Reservations & Waitlist good for a salon or venue with walk-ins?

Yes - Pludor built it for restaurants, salons with walk-ins, and venues. Any business that takes bookings or manages a walk-in queue can record party size, quote a wait, and text guests when it's their turn.

How is this different from OpenTable or Yelp Waitlist?

Those are typically separate booking apps for reservations and waitlists. On Pludor, reservations and waitlist are built into the same system as your direct online orders, QR table ordering, kitchen display and POS - so orders come to you directly rather than through a third party, and SMS "table ready" alerts are included.

How do I get started with reservations and waitlist on Pludor?

Create a free Pludor store at pludor.com/setup, then open Reservations and enter name, phone, party size and date/time for bookings. For walk-ins, open Waitlist, enter name, party size, phone and quoted wait, then press Text Ready and Seat. A full step-by-step guide is at pludor.com/tutorials/restaurant-reservations-waitlist.

Can the AI receptionist take reservations by phone for me?

Yes. Pludor's AI Answering (pludor.com/answering) answers calls and texts using your business knowledge, and you list each service with its duration and price so callers get booked into real slots. The first 100 AI replies and 10 calls a month are free, and every call, text and booking lands in the unified Inbox and Calendar.

What do I need to set up before using reservations at my restaurant?

You need a Pludor store, which is free to create. For the full setup, set your store category to Food & Restaurant in Settings to turn on Kitchen, Tables, Reservations and Waitlist, add your dishes in Products, and print table QR codes from Tables if you want ordering at the table.

Are there any limitations or gotchas with Pludor's waitlist texting?

The main one is that text alerts need an SMS channel. Beyond that, the feature is on for every store including the Free plan, with a free monthly amount of bookings and texts included before you pay per use in credits.

What is Pludor Reservations & Waitlist?

Reservations records name, phone, party size and time, and lets you seat or cancel. Waitlist adds walk-in parties with a quoted wait and sends a "table ready" text with one tap.

Who is Pludor Reservations & Waitlist for?

Restaurants, salons with walk-ins, venues.

What problem does Pludor Reservations & Waitlist solve?

Paper reservation books and shouted names for walk-ins do not scale on a busy night.

How much does Pludor Reservations & Waitlist cost?

On for every store, including the Free plan ($0, no item limit). Every feature is on for every store. Each month a free amount of everything is included (for example 3,000 visits, 100 AI replies and 30 bookings); past that you pay only for what you use, in credits (1 credit = 1 cent). New stores get 500 free credits. Monthly plans are optional bundles of credits with bigger free amounts and a lower fee. Pludor charges a platform fee of 4.99% + $0.90 per paid online order, deducted before payout. Card processing (Stripe) is charged separately by the processor. Cash sales recorded in POS carry no platform fee, and wallet-to-wallet transfers between Pludor users are free.

How do I get started with Pludor Reservations & Waitlist?

1. Add a reservation 2. Seat guests 3. Add a walk-in 4. Text when ready 5. Seat Full step-by-step guide: pludor.com/tutorials/restaurant-reservations-waitlist

What are the limitations of Pludor Reservations & Waitlist?

Text alerts need an SMS channel.

How does Pludor Reservations & Waitlist compare with DoorDash, Uber Eats, Toast, OpenTable, Yelp Waitlist?

Direct ordering, tables, kitchen, reservations and waitlist on the same system - orders come to you, not through a delivery app. Online orders: typically delivery apps take a commission per order; on Pludor, direct orders with the standard Pludor platform fee. Reservations and waitlist: typically separate booking app; on Pludor, built in, with SMS "table ready" alerts. Kitchen tickets: typically kDS from the POS vendor; on Pludor, kitchen display with alerts and auto-print.