Pludor Manual Orders

How do I start using Manual Orders?

5 steps, in this order. Each one is explained in the step-by-step guide.

1. Open Orders
2. New Manual Order
3. Fill in details
4. Create
5. Mark paid

How do I record a phone order in my online store?

In Pludor, open Orders in the Core Commerce menu and press + New Manual Order. Enter the customer name, phone, total, payment method and address, then press Create Order. Press Mark Paid once the money arrives, and the order joins your normal order flow.

What is a manual order and why would I use one?

A manual order is an order you enter yourself rather than one a customer places online. It's for sales taken by phone, chat, DM or walk-in that would otherwise never make it into your records. Pludor's Manual Orders form captures customer name, phone, email, total, payment method, address and an internal note.

How much does Pludor Manual Orders cost?

It's on for every store, including the Free plan at $0 with no item limit. Each month a free amount of everything is included; past that you pay only for what you use in credits, where 1 credit equals 1 cent. Note that Pludor charges a platform fee of 4.99% + $0.90 per paid online order, but cash sales recorded in POS carry no platform fee.

How do I keep track of orders I take through WhatsApp or Instagram DMs?

Enter each one as a manual order so it lives in the same dashboard as your online sales. In Pludor, go to Orders, press + New Manual Order, fill in the details and create it. You can also connect WhatsApp, SMS and email channels in the Operations menu so all those conversations land in one inbox.

Can I mark a manual order as paid later when the customer pays?

Yes. Create the manual order first with the customer and total, then press Mark Paid when the money arrives. This lets you record the sale immediately and reconcile payment later. Pludor supports this directly in the Orders screen.

How do I add a note to an order that only my team can see?

Pludor's manual order form includes an internal note field for exactly this. Fill it in when you create the order, and it stays internal rather than going to the customer. You can also send the customer a real update separately using a saved template.

Is there a free way to make a receipt for a phone sale?

Yes, Pludor has a free Receipt Maker that needs no account. Add the items and amounts and you get a clean receipt to send or print. It works for any order, not just ones taken through Pludor.

How do I organize manual orders so I can find them later?

Use labels: in Pludor, open Labels in the Operations menu, create a label with a name and color (or press Add Common Labels), then press Assign Labels on any order. You can then filter Orders by label, and even use a label as a campaign audience for follow-up marketing.

Do I need to pay for a plan to use manual orders?

No, it's on for every store including the Free plan, and every feature is on for every store. New stores also get 500 free credits, and your store and orders never switch off for lack of credit. Paid monthly plans are optional bundles of credits with bigger free amounts and a lower fee.

What's the best way to handle orders taken outside the website alongside normal online orders?

Enter them as manual orders so phone, chat and walk-in sales sit in the same order flow as online ones. In Pludor, you can then print a pack list grouped by product, move each order through packed, shipped and delivered statuses (the buyer is notified each time), and use Exports for accounting or bulk reporting.

What is Pludor Manual Orders?

Create a manual order with customer name, phone, email, total, payment method, address and an internal note; it joins your normal order flow, and can be marked paid.

Who is Pludor Manual Orders for?

Businesses that take orders by phone or chat.

What problem does Pludor Manual Orders solve?

Orders taken by phone or DM never make it into your records.

How do I get started with Pludor Manual Orders?

1. Open Orders 2. New Manual Order 3. Fill in details 4. Create 5. Mark paid Full step-by-step guide: pludor.com/tutorials/manual-orders